Issuing a refund

Creating a refund for online or in-store sales can be done in both the Shopify POS app and the Admin.

Shopify POS

*If you are doing an online order exchange you will first have to turn the order filtering off to display both online and in-store.

  1. In the Shopify POS for Android, click Orders on the bottom tab.

  2. click on the order you would like to refund.

  3. Click “Return or Exchange

  4. Select the item(s) you would like to refund.

  5. Click “Refund $xx.xx


Desktop

  1. In the Shopify admin, click the Orders tab.

  2. click on the order you would like to refund.

  3. Click “Refund

  4. Select the item(s) you would like to refund.

  5. Click “Refund $xx.xx