Issuing a Store Credit
Creating a store credit for online or in-store sales can only be done in the Shopify POS app.
*If you are issuing a store credit for an online order you will first have to turn the order filtering off to display both online and in-store.
In the Shopify POS for Android, click Orders on the bottom tab.
click on the desired order.
Click “Return or Exchange”
Select the item(s).
Toggle “Refund to gift card”
Click “Refund $xx.xx”
text or email the customer the gift card code. This can be used in-store and online.