Issuing a Store Credit

Creating a store credit for online or in-store sales can only be done in the Shopify POS app.

*If you are issuing a store credit for an online order you will first have to turn the order filtering off to display both online and in-store.

  1. In the Shopify POS for Android, click Orders on the bottom tab.

  2. click on the desired order.

  3. Click “Return or Exchange

  4. Select the item(s).

  5. Toggle “Refund to gift card

  6. Click “Refund $xx.xx

  7. text or email the customer the gift card code. This can be used in-store and online.